EU Dispute Resolution (Redress Policy)

If you are a consumer located in the European Union, you have the right to access the European Commission's Online Dispute Resolution (ODR) platform.

You can access the platform here: https://ec.europa.eu/consumers/odr/

The ODR platform provides a simple, efficient, fast, and low-cost way to resolve disputes arising from online transactions without the need to go to court.

Please Note

• We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.
• However, we are willing to review and consider any disputes submitted through the ODR platform.

If you have any concerns or complaints, we encourage you to contact us directly first so we can attempt to resolve the issue promptly.